Terms of Service

Agreement

By buying Givli labels or using our website and services, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the service.

When you complete a purchase, you confirm that you accept these terms at checkout.

The service

Givli provides QR labels and an online portal that lets found items be reunited with their owners, while raising funds for participating schools and clubs. You are responsible for activating your labels and keeping your account details accurate.

Accounts

You must provide accurate information when creating an account and keep your login details secure. Accounts should be managed by an adult. You are responsible for activity that happens under your account.

Access to the found portal

Buying a Givli label pack gives you access to the found portal for 1 year from purchase. Your access begins when you buy a pack and continues while your account remains active within that period.

When you buy more labels — which most families do around once a year as they replace kit — your access is automatically extended for another year. There is no separate subscription fee for the included year.

Service availability

We aim to keep the found-item service available, but we may modify, suspend or discontinue all or part of the service where necessary — for example for maintenance, legal compliance or business reasons.

Where reasonably practicable, we will give you at least 30 days' notice before a material change or discontinuation that affects your ability to use the service. Notice may be sent to the email address on your account and/or shown on our website.

Orders, pricing and commission

Prices are shown at checkout and may change over time. A share of each pack price is paid as commission to the school or club you choose to support. We reserve the right to correct pricing errors and to cancel orders where necessary.

You must provide a valid UK delivery address when ordering physical label packs.

Acceptable use

You agree not to misuse the service, including submitting false found-item reports, harassing other users, attempting to identify children, or interfering with the security of the platform.

Liability

We work hard to keep the service reliable, but we cannot guarantee that every lost item will be returned. To the extent permitted by law, Givli is not liable for lost items, indirect losses, or matters outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms from time to time. When we make significant changes, we will update the date at the top of this page. Continued use of the service after changes take effect means you accept the updated terms.

Contact

Questions about these terms? Visit our contact page.